Orders more than 400 lbs will NOT be automatically shipped via UPS. Instead, our logistics team will find the best overall LTL or similar method to deliver your goods. Our customer service team will then contact you for your approval on the discounted freight charge before processing the order.
Orders of 200 pounds or more are eligible for pick up. All orders will be picked up at 23 Richboynton Rd. Door 4, Dover, NJ 07801. Customer pick-up hours will be from 7:30am to 4pm. Please bring a valid photo id and web order number at the time of pick up. Customer will be required to sign a Bill of Lading. Please allow 48 business hours before picking up orders. Track your order online under the Customer Service/ My Orders at the bottom of page or contact our Customer Service at (973) 607-1982 to check if the order is available for pick up.
We make every effort to ship your orders as quickly as possible. All orders will ship in 1-2 business days. IFS only ships Monday through Friday. Items shown online are checked for stock daily, so your order will be shipped complete.
Please check your account address carefully. We do not ship to Hawaii or Alaska. P.O. Boxes cannot be used as a shipping address. Carrier fees charged to us due to incorrect addresses will be billed to your credit card.
All orders are shipped by UPS Ground unless other service is requested. Orders reaching the 400-500 pound range will be checked via our logistics department for better LTL or pallet rates on common carrier. Your order will arrive in the approximate amount of days as outlined by the UPS zone structure. See www.ups.com for this outline. All shipments will include a packing list and your order may be tracked online via your account if you are a registered user. Orders shipped from our warehouse will arrive as shown below:
If your order arrives damaged, incomplete, or if you receive not what you have ordered, please contact us immediately. No claims for return will accepted later than three (3) business days from delivery. Any additional claims after the (3) business days are subject to the discretion of our Quality Control Departments findings of the product in question. Please check your orders carefully upon arrival. Any damages must be noted on the Bill of Lading or on the UPS shipment manifest in order to be claimed for full or partial refund. Damaged boxes, without loss or damage to the product inside are not eligible for claims.