Shipping & Returns

If you're looking to order more than 600 lbs, please contact our Bulk Department at 862-244- 9170.

 IN-Store Pickup:

Orders of 200 pounds or more are eligible for pick up.   All orders will be picked up at  1578 Sussex Turnpike, Building 5  Randolph NJ 07869.  Customer pick-up hours will be from 8am to 330pm.  Please bring a valid photo id and web order number at the time of pick up. Customer will be required to sign a Bill of Lading. Please allow 48 business hours before picking up orders.  Track your order online under the Customer Service/ My Orders at the bottom of page or contact our Customer Service at (973) 607-1982 to check if the order is available for pick up. 

Shipping:

We make every effort to ship your orders as quickly as possible.  All orders will ship in 1-2 business days.  IFS only ships Monday through Friday. Items shown online are checked for stock daily, so your order will be shipped complete.    

Please check your account address carefully.  We do not ship to Hawaii or Alaska.  P.O. Boxes cannot be used as a shipping address.  Carrier fees charged to us due to incorrect addresses will be billed to your credit card.

All orders are shipped by UPS Ground unless other service is requested.  Your order will arrive in the approximate amount of days as outlined by the UPS zone structure.  See www.ups.com for this outline.  All shipments will include a packing list and your order may be tracked online via your account if you are a registered user.

Return Policy:

We value your business and take your concerns very seriously. All inquiries are time sensitive due to the perishable nature, so we ask that if your order arrives damaged, incomplete or if you received the incorrect items, please contact our customer service immediately within the first 48 hours of receiving the product. Please hold onto all received items and do not dispose of the product unless directed otherwise. We want to ensure you are receiving quality product and may want the product returned to our facilities for further examination. Any product required to return to our facility MUST be returned within 5 days of receipt. All orders will be inspected upon return by the appropriate departments to ensure your concerns are addressed in a timely manner.  Restocking fees will be calculated on a case by case basis. Once the product has been reviewed and approved by the necessary departments, refunds will be processed in the form of original received payment. Any damages externally on the boxes must be noted on the Bill of Lading or UPS Shipment Manifest in order to be claimed for a full or partial refund. Damaged boxes without loss or damage to the product inside are not eligible for a claim. Your satisfaction is very important to our values as a company and we want your experiences with us to be enjoyable, so please do not hesitate to ask if you have any questions!